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SUMMARY:
Senior Account Managers sell our products to established and prospective customers. They handle quotes, orders, and various projects directly with customers as well as through various sales channels (i.e. sales representatives, distributors, private label accounts, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
• Maintain and grow existing customers
• Proactively convert opportunity pipeline into sales
• Forecast and meet assigned sales goals
• Generate customer specific proposals
• Maintain assigned sales channels (i.e. sales representatives, distributors, etc.)
• Coordinate with engineering, materials and manufacturing groups to provide customers with the best possible solutions to meet their requirements
• Provide accurate and timely pricing and product support to customers, sales representatives and other departments. This includes lead times, pricing, confirmation of purchase orders, engineering and manufacturing developments affecting customer orders, etc.
• Responsible for sustaining and continuing product knowledge of existing and new products and applications.
• Coordinate RMA’s
• Address customer issues and ensure effective and long-term problem resolution.
• Maximize OTD by quoting available to promise
• Negotiate blanket PO terms
• Negotiate Kanban agreements
• Review backlog report on weekly basis and follow up with customers to retrieve new orders
• Document sales activities in CRM
• Maintain customer applications database
• Coordinate customer visits
• Visit prospect and customer sites to present LE products and benefits
• Renegotiate existing contracts toward maximizing profit
• Order entry as needed
• Perform other duties as assigned.
GENERAL REQUIREMENTS:
• Meets or exceeds performance factors indicated on Performance Appraisal form. Demonstrates and abides by the Company Core Values and operating principles.
• Supports Lean implementation using such lean methods including but not limited to: Process Mapping, Visual Management, Workplace Layout, Standard Work and How to Reduce 7 Wastes.
• Establishes and maintains effective channels of communications with managers, co workers, affiliates, vendors, and all other business contacts.
• Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on the job activities.
• Conducts self in a manner reflecting credit on Lin Engineering and encourages others to do the same.
• Must be organized, creative, independent and self motivated, enthusiastic, dependable, detail oriented, flexible in scheduling and prioritization, and driven by excellence.
• Must be able to adjust tasks and focus with poise, and in accordance with changing deadlines and priorities.
• Must possess proficient written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Thorough knowledge of clerical and administrative practices and skilled in customer service.
• Must present a neat, professional appearance.
• A good sense of humor and belief in working as a cohesive team.
DELIVBERABLES/KPI’s:
• Profitable Bookings Per Month
• Generating New Design Wins
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
• Bachelor’s degree (B. S.) from four-year college or university is preferred; or one to two years related experience and/or training; or equivalent combination of education and experience. Customer service/sales experience preferred.
COMPUTER SKILLS:
Proficient with MS Office including Outlook, Word and Excel. Salesforce or other CRM software experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
• Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.
REASONING ABILITY:
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
GENERAL JOB PERFORMANCE STANDARDS:
Employees must meet the following general job performance standards:
• Knowledge Of Work – Posses and utilizes knowledge of the job which is essen¬tial to perform the specific func-tions and related work.
• Quantity Of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions. Ability to produce results.
• Quality Of Work – Consistently demonstrates accuracy, thoroughness, neatness and d¬ependability to produce work within acceptable stan¬dards.
• Timeliness – Completes assignments on or ahead of schedule.
WORKING CONDITIONS:
working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
ENVIRONMENT:
• Approximately 100% of the time performing job duties is spent indoors, within a standard manufacturing environment.
• Approximately 90% of the time is spent on the computer.
• Noise level in the work environment is usually minimal.
PHYSICAL DEMANDS:
• Seldom (1–5%): drive, reach above shoulders
• Occasionally (6-33%): bend, twist, push, pull, climb, squat, kneel
• Frequently (34-66%): sit, reach with hands and arms; stand and walk; grasp with hands and fingers; and lift up to 20 lbs
• Continuously (67-100%): use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone); and lift (up to 10 lbs).
MACHINES, TOOLS & EQUIPMENT:
• Seldom (1–5%):
• Occasionally (6-33%): copier, fax, automobile
• Frequently (34-66%): telephone and 10-key
• Continuously (67-100%): writing instruments and computer
TRAVEL:
• This job requires routine travel.
Act now and join our team! To apply, please send your resume and cover letter to hr@linengineering.com.
* Please include salary requirements in cover letter.
p.s. We run background checks (including drug testing) and take them seriously. It is standard procedure and we just don’t want to surprise you!
Lin Engineering is an affirmative action/equal opportunity employer. We do not discriminate based on race, gender, veteran status, disability or other protected status. Our commitment to a diverse workforce is demonstrated through all aspects of our hiring and employment practices.
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Other Career Opportunities at Lin Engineering
Last Updated 11/3/2016
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