Customer Service Representative

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Summary

The Customer Service Representative function is part of the sales group dealing primarily with order entry and reschedules. You must have the ability to work in a fast paced environment and collaborate with cross functional teams.  The ideal person would be someone who can come up with creative solutions to complex situations.

At Lin Engineering we design and manufacture the smoothest, most accurate, and most innovative step motors available anywhere. During the last 25 years, we’ve reinvented and perfected step motor technology in order to solve problems that had no clear solutions. Today, with our large assortment of standard and custom stepper motors, we’re able to provide solutions to even the most unique pains in motion control. Our motors end up in applications that change the world. We have a reputation in the industry for providing solutions through our knowledgeable staff, having quick response times, and high performing quality products. Our quality management system is ISO 9001 certified, and our AS9100 certification ensures that we comply with aviation, space and defense industry standards.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

  • Order entry including regular and blanket purchase orders, credit card orders, etc.
  • Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates
  • Handle order reschedule requests
  • Enter and maintain commission schedules
  • General customer service including order status, tracking # requests, accounting inquiries, etc.
  • Provide accurate and timely pricing and product support to customers, sales representatives and other departments. This includes lead times, pricing, confirmation of purchase orders, engineering and manufacturing developments affecting customer orders, etc.
  • Perform as a back-up to the RMA Coordinator
  • Address customer issues and ensure effective and long-term problem resolution.  
  • Perform other duties as assigned.

General Requirements:

  • Meets or exceeds performance factors indicated on Performance Appraisal form. Demonstrates and abides by the Company Core Values and operating principles.
  • Supports Lean implementation using such lean methods including but not limited to: Process Mapping, Visual Management, Workplace Layout, Standard Work and How to Reduce 7 Wastes.
  • Establishes and maintains effective channels of communications with managers, co‑workers, affiliates, vendors, and all other business contacts.
  • Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on‑the‑job activities.
  • Conducts self in a manner reflecting credit on Lin Engineering and encourages others to do the same.
  • Must be organized, creative, independent and self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritization, and driven by excellence.
  • Must be able to adjust tasks and focus with poise, and in accordance with changing deadlines and priorities.
  • Must possess proficient written and verbal communication skills, including accurate grammar and business correspondence knowledge.
  • Thorough knowledge of clerical and administrative practices and skilled in customer service.
  • Must present a neat, professional appearance.
  • A good sense of humor and belief in working as a cohesive team.

Deliverables

  • Timely and Accurate Order Entry
  • Timely and Accurate Order Reschedules
  • Professional Customer Service

Qualification Requirements:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

  • At last two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

  • Proficient with MS Office including Outlook, Word and Excel.
  • Salesforce or other CRM software experience.
  • ERP experience

Language Skills:

  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

General Job Performance Standards:

Employees must meet the following general job performance standards:

  • Knowledge Of Work – Posses and utilizes knowledge of the job which is essen­tial to perform the specific func­tions and related work.
  • Quantity Of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions. Ability to produce results.
  • Quality Of Work – Consistently demonstrates accuracy, thoroughness, neatness and d­ependability to produce work within acceptable stan­dards.
  • Timeliness – Completes assignments on or ahead of schedule.
  • Ability To Learn New Du­ties – Interprets, learns and re­sponds to instructions for new situa­tions, procedures or methods.
  • Teamwork – Places goals of Lin Engineering foremost when interacting with others at all levels. Builds an environment that fosters teamwork and enhanced task accomplishment through positive and supportive cooperation.
  • Communications – Demonstrates relevance and clarity of written and oral expression. Expresses ideas clearly and demonstrates effective listening skills. Effective in exchanging ideas and information. Applies to communications with both co-workers and customers.
  • Job Commitment – Shows initiative in willingly accepting responsibility. Performs expected and unexpected tasks, demonstrates tenacity in completing tasks. Willingly exerts extra effort when necessary to get the job done without being directed to do so.
  • Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods and other authorized absences from work.
  • Decision Making & Judgment – Gathers relevant data, sets clear objectives, evaluates alternatives, makes timely decisions and commits to courses of action. Uses sound judgment: does not act impulsively in reaching decisions.

Working Conditions

    working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

Environment:

  • Approximately 100% of the time performing job duties is spent indoors, within a standard manufacturing environment.
  • Approximately 90% of the time is spent on the computer.

Travel

  • This job may require minimal routine travel.

Act now and join our team! To apply, please send your resume and cover letter to hr@linengineering.com.

* Please include salary requirements in cover letter.

p.s. We run background checks (including drug testing) and take them seriously. It is standard procedure and we just don’t want to surprise you!

Lin Engineering is an affirmative action/equal opportunity employer. We do not discriminate based on race, gender, veteran status, disability or other protected status. Our commitment to a diverse workforce is demonstrated through all aspects of our hiring and employment practices.

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Career Opportunities at Lin Engineering

Last Updated 01/27/2017

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